Shipping policy

 Order Confirmation: As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment, and your order will be dispatched straight away. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.  

Total confirmation time: 1-3 working days.

Order Delivery: Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card, and your order will be dispatched within 5 working days. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at contact@maison42.co.uk so that we can help. 

Total transit time: 3-5 working days.

Delivery is to the kerbside and someone will need to be available to help the delivery driver take the item to your front door.  Deliveries to flats and other communal areas will be to the lobby area only (not to your front door, and not using stairs, lifts or similar).

Total time for the order to be confirmed, processed and delivered: 4-8 working days.

Damages: We ask that you thoroughly inspect all items at the point of delivery and report any issues in writing within 24 hours.

We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to contact@maison42.co.uk so that we can open an insurance claim on your behalf.

Cancellations & Refunds: Any orders cancelled after 48 hours of placing the ordermay be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.